MacBook Pro 2018: Why I Returned It

MacBook Pro 2018: Why I Returned It

It’s been a quick experience. On Thursday, Apple delivered my order, a brand new MacBook Pro 2018 with the i7 processor, 32 GB RAM, and 1 TB SSD.

I’ve been waiting for new MacBook Pro for six years holding to my trusty Unibody version from Mid-2012. Even though it has a broken display, it’s still quite a beast with 16 GB RAM and 512 GB SSD which I put in it right after I purchased the base model.

The new MacBook Pro is an amazing piece of art. I immediately fell in love with the gorgeous display and I’m probably one of a very few users who actually love new butterfly keyboard and TouchBar.

However, I didn’t like the kernel panic which occurred the second day while MacBook was waking up from the sleep connected to Thunderbolt Display. The irony is that I woke it up to write an article about how flawlessly it works with no glitches and no kernel panics 😀

First, I saw a Dropbox warning stating that my disk is full, next, I got the iCloud warning saying basically the same thing. The problem is that I had more than 700 GB of free space, but the system recognized only 1,9 GB as free for some reason.

While I was closing all the running apps to restart the machine, it suddenly turned off. When I turned it on again, I got that famously dreaded report about Bridge OS kernel panic.

I was aware of the problems with the T2 chip before I ordered this new MacBook, but I hoped that Apple fixed it with a new macOS Mojave. Well, I was wrong. Apparently, I was one of those unlucky owners. Some people say it’s a software issue which will be fixed eventually, others say it’s a hardware issue, Apple doesn’t talk about it at all.

So even though I liked this new machine, I decided that I’d return it. After all, it’s not the cheapest laptop, so I expect some quality, at least it shouldn’t suddenly turn off.

Today I’ve put it into the box and sent it back to Apple. The only things that remain are a bunch of photos and somewhat too excited unboxing video.

Until Apple sorts this out, I’ll be working on my six years old machine which still just works…

Jan Zavrel's Picture

About Jan Zavrel

Jan is a developer, online instructor, life-long learner and author of a couple of books about personal development, productivity and fitness.

jan.zavrel.net